Tässä osassa opit ottamaan selvää asiakkaiden toiveista, ottamaan vastaan tilauksen sekä suosittelemaan ja ehdottamaan. Henkilökuvassa tapaamme hotellissa työskentelevän Ed Flanaganin, joka kertoo omasta työstään, koulutuksestaan ja miksi kiinnostui alasta. Taitotaso B1.1.
Names and reservations
Miten sanot:
Onko teillä varausta? Millä nimellä?
Olkaa hyvä ja istukaa, teitä kutsutaan nimellä.
Saisinko nimenne? Rouva S. Jones, kiitos.
Videon teksti
(At the restaurant, Helsinki)
| Waitress: | Good evening. |
| Guest 1: | Good evening. |
| Guest 2: | Good evening. |
| Waitress: | Do you have a reservation? |
| Guest 1: | Yes, we do. |
| Waitress: | And in which name? |
| Guest 1: | In Williams name. |
| Waitress: | Would you like to follow ? |
| Guest 1: | Thank you. |
| Waitress: | Is this table suitable? |
| Guest 1: | Thank you, it's fine. |
| (He helps her with the chair) | |
| Guest 2: | Thank you. |
| Guest 1: | Your welcome. |
| (The waitress hands over the menus) | |
| Waitress: | Here you are. |
| Guest 2: | Thank you. |
| Guest 1: | Thank you. |
| Waitress: | You're welcome. Can I get you something to drink? |
| Guest 1: | How about a Kir Royale? |
| Guest 2: | Oh, that'll be fine. |
| Guest 1: | Yeah, thank you. |
| Waitress: | Of course. |
| (Looking at the menu) | |
| Guest 1: | Quite a good choice. |
Dealing with inquiries: Tilauksen vastaanottaminen
Miten sanot:
Oletteko valmiita tilaamaan?
Suosittelen katkarapulautasta ja kananmaksapateeta.
Videon teksti
Mr Manley: Best is we have something light. Going for a walk later.
Mrs Manley: Dim Sum looks good.
Mr Manley: Pretty good, actually. Like to order it.
Waiter: Your water.
Mrs Manley: Thank you.
Waiter: There we go, there.
Mrs Manley: Thank you very much.
Waiter: Are you ready to order there.
Mr Manley: Yes, please. We thought we'd have something light. Dim Sum for two.
Waiter: Unfortunately, we don't have any of that this evening.
Mr Manley: Any local recommendation or house recommendation?
Waiter: On the starters, we don't. I can recommend the prawn platter and chicken liver pate.
Mr Manley: Chicken liver pate looks interesting. I'll have that, please.
Mrs Manley: I'm thinking about the prawns. There are no nuts in the prawn platter?
Waiter: In the chicken liver pate there is but in the prawn platter there is not.
Mrs Manley: I'll have the prawns, please.
Waiter: Thank you.
Recommending: Suositteluja
Miten sanot:
Haluaisitteko tilata?
Päivän erikoisena ovat kala- ja äyriäissalaatti sekä häränseläke.
Meillä on lohikeittoa ja poroa sienikastikkeessa.
Videon teksti
Guest 1: Thank you.
Guest 2: Thank you.
Waitress: You're welcome. Can I take your order?
Guest 1: Well we're not sure what we want. Is there anything that you can recommend?
Waitress: Today's specials are the seafood salad and the fillet steak.
Guest 2: How about the local specialities?
Waitress: We have a salmon soup and we have the reindeer in mushroom sauce.
Guest 1: What kind of mushrooms are they?
Waitress: Chanterelles.
Guest 2: Sounds good.
Guest 1: Mmm…
Waitress: Two reindeers then?
Handling a problem: Ongelmien selvittelyä
Miten sanot:
Valitettavasti meillä ei ole sitä lainkaan tänä iltana.
Suosittelen katkarapulautasta ja kananmaksapateeta.
Videon teksti
(At the restaurant, St Albans)
Waiter: Okay, and are you ready to order there?
Guest 1: Please, we'd just like starters please, …Dim Sum, if that's possible.
Waiter: Unfortunately we don't have any of that this evening.
Guest 1: Oh dear.
Guest 2: Oh, no Dim Sum.
Guest 1: Any local recommendations, or house recommendations?
Waiter: Local recommendations…on the starters we don't…I can recommend the prawn platter there and the chicken liver pate.
Dealing with a complaint: Valituksen ratkaiseminen
Miten sanot:
Kuinka voin auttaa?
Olen todella pahoillani. Tuon teille uuden.
Videon teksti
(At the restaurant, Helsinki)
| Guest 1: | Excuse me. |
| Waitress: | Yes, how can I help? |
| Guest 1: | This coffee's cold. |
| Waitress: | I'm terribly sorry. How's yours sir? |
| Guest 2: | Well, it's cold as well actually. |
| Waitress: | I'll just get you another one. |
| Guest 1: | Thank you |
| Waitress: | You're welcome. |
| Guest 2: | Mm…fair enough. |
Henkilökuva
Tapaamme hotellissa työskentelevän Ed Flanaganin, joka kertoo omasta työstään, koulutuksestaan ja miksi kiinnostui alasta.
